PRIVACY POLICY

What information do we collect?

We collect information from you when you register on our site, place an order or fill out a form.

When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

• To personalize your experience
(your information helps us to better respond to your individual needs)

• To improve customer service
(your information helps us to more effectively respond to your customer service requests and support needs)

• To process transactions
Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.

• To send periodic emails
The email address you provide for order processing, will only be used to send you information and updates pertaining to your order.

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you place an order

We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.

After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be kept on file for more than 60 days.

Do we use cookies?

We do not use cookies.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third party links

Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

California Online Privacy Protection Act Compliance

Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.

Childrens Online Privacy Protection Act Compliance

We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.

Online Privacy Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline.

Terms and Conditions

Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website at http://www.performanceindustries.com

Your Consent

By using our site, you consent to our privacy policy.

Changes to our Privacy Policy

If we decide to change our privacy policy, we will update the Privacy Policy modification date below.

Contacting Us

If there are any questions regarding this privacy policy you may contact us using the information below.

129 East 21st Street
Bakersfield, CA 93305
USA
pdriveline@gmail.com
661-633-2303

Monday - Friday 8:00 am - 5:00 pm PST      

Performance Driveline- All Drive Lines has a working relationship with FedEx and UPS

We have a minimum 1-3 business day handling time for all drivelines regardless of shipping method if you pay for faster shipping please be advised the shipping companies are not guaranteeing transit times and do not refund money if they delay your item, please understand we can not refund shipping charges for any reason.

*Please be advised that even if you upgrade your shipping options for faster delivery it does not speed up production time. Production time can be found at the bottom of each listing, and is subject to change based on parts availability.*

 All items that are listed with “Free Shipping” come with standard, ground shipping.

All return shipping charges are to be paid by the buyer- we will not refund ANY shipping charges.

If damage occurs during transit, you will be asked to provide pictures as part of the documentation requirements for the carrier who provided shipping services. Without these pictures there will be minimal chance of having a claim approved to repair or replace any damaged part(s) at no cost to you as the customer. 

International Shipping Terms & Conditions

Shipping Fees:

• Shipping fee estimates are only good for 5 business days
• Fees are shown in US dollars.
• Any import duties, taxes or brokerage fees due at the time of delivery are the sole responsibility of the receiving customer, we will not collect these fees upfront and will not provide payment to any third party, broker, or government agency.

Handling Times:

• Our lead times are subject to change depending on parts availability. 
• International orders may require 3-5 business days or more of additional processing time prior to shipment. 
• We are not responsible for any delays in shipment caused by the carrier, and will not refund shipping fees due to any delays, as the carrier will not refund us.

Payment: 

 Your payment options for shipping fees are as follow:

• Call our office during normal business hours to provide credit card information. You can reach us at 661-633-2303 Monday - Friday 8 AM to 5 PM Pacific Standard Time
• We can email you a PayPal invoice that we will add a $15 non-refundable processing fees to your total.

Disclaimer: Performance Driveline is not responsible for any shipping charges, to send, return or exchange any product we provide. We are also not responsible for any lost or damaged parts that are shipped. Insurance is placed on all international orders to cover lost or damaged parts but can take up to 30 days to process through the carrier. We will not replace any parts or products until the claim is finalized and payment is made to cover said parts or products. 

RETURNS

Absolutely NO refunds or returns on special order or custom items!!

Performance Driveline/All Drive Lines will accept most new uninstalled parts sold and shipped by Performance Drivelines/All Drive Lines but the following conditions must be met:

• A return request must be submitted in writing by email and/or through our website and received within 14 days of sale. 
  
• Requests MUST be approved by a member of our team. No returns will be accepted without approval. Please not that NOT all return requests are approved.
• No product will be accepted for return if it has been neglected during initial installation or used.
• All returns must be received within 7 days of return method being issued, we will not reissue return labels. 
• Return/refunds are subject to a 3% processing fee (these fees are accessed by the merchant/banks). If an order has already been processed by Administrative staff, we will add an additional 3% fee for a total of 6%.
• Original shipping fees are not included in the refund, even if your order included free shipping, we will calculate the cost and deduct it from your return - No Exceptions!
• Please make sure to package your return properly- any damage that occurs prior to receiving the returned product that constitutes repair will have a 20% restocking fee deducted from your refund- No Exceptions!

CANCELLATIONS

Any cancellations are subject to a 3% processing fee (these fees are accessed by the merchant/banks). If an order has already been processed by Administrative staff, we will add an additional 3% fee for a total of 6%.

            Refunds are issued on 1^st and 15^th of every month ONLY!